Every call recorded, transcribed and searchable
Find out what was actually said. Recordings and AI summaries help you train staff, settle disputes and stop asking customers to repeat themselves.
Call recording is built into 3CX Pro. You choose who is recorded: everyone, certain queues, or on demand. Recordings are stored in Canada and can be searched by date, number or extension.
With the 3CX AI edition, calls can be transcribed and summarized automatically. A manager can read a two-line summary of a call instead of listening to ten minutes of audio. Transcripts can be emailed after every call for crisis lines or dispatch desks.
What is included
- Record all calls, some queues, or on demand
- Searchable recordings stored in Canada
- AI transcripts and call summaries (AI edition)
- Sentiment flags for unhappy callers (AI edition)
- Recording announcement in English and French
- Retention rules so old recordings delete automatically
An example
A trucking dispatch desk in Abbotsford
- Every dispatch call is recorded
- Transcripts are searchable by load number
- Disputes over pickup times are settled in minutes
- New dispatchers learn by listening to the best calls
What it costs
Recording storage works out to about 0.52 cents a minute. AI transcription is about 10.5 cents a minute on the AI edition.
Call recording & AI: common questions
Is it legal to record business calls in Canada?
Generally yes, under PIPEDA, if you tell callers and say why. Our greeting can play a short notice. Check with your own legal adviser for your industry.
Where are recordings stored?
On your private 3CX server in a Canadian data centre.
Works well with
Most clients combine a few of these.
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Phone fact, sort of: Wi-Fi phones roam the office with you, which makes "I was away from my desk" a much weaker excuse.
Canadian from the number to the server
Your calls, your data and your bill stay Canadian. That is not a marketing line, it is how we built the service.
Why it matters- Canadian phone numbersLocal numbers in every province and territory we serve, plus toll-free.
- Canadian carriers onlyYour calls go over Canadian-owned carrier networks. We do not use US phone carriers.
- Canadian serversYour phone system, recordings and voicemail live in a Canadian data centre.
- Canadian privacy lawYour data is handled under PIPEDA, not foreign rules.
- Canadian team and installersReal people in BC, and certified local installers in 55 Canadian cities.
- Canadian dollarsEvery price in CAD. No exchange-rate surprises on your bill.
Ready for phones that just work?
Build your quote online in 60 seconds, or get a clear, all-in Canadian price in one short call. No contracts, no surprise fees, and we handle the move from your old provider.
- Call 778-826-0464, weekdays 8 to 6 Pacific
- Email info@pacificvoip.ca
- Start a live chat with our team
Get a free quote
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