Switching is easier than you think
Here is exactly what happens when you choose Pacific VoIP, from the first phone call to an ordinary month a year later.
A friendly first call
Fifteen minutes. We ask how calls flow today and what bugs you. You get a written, all-in price the same day.
Your call flow, on paper
We draw your menu, ring groups and after-hours rules, and you approve it. No jargon.
Test drive on a temporary number
Your system is built in a Canadian data centre. Staff install the app and try it before anything changes.
Go-live, early morning
Your numbers port over. Certified local installers set up desk phones and we test every line.
One simple bill, one phone number for help
Need a new user or holiday hours? Call or email and it is done, usually the same day.
A day-by-day picture
Your first week
- Monday: a 15-minute call to understand your calls
- Tuesday: a written quote and a call flow sketch
- Wednesday: you approve, we start building
- Friday: staff try the app on a test number
Go-live morning
- 7:00 am: numbers port from your old carrier
- 7:15 am: we test every number and menu option
- 8:00 am: installers finish desk phones
- 9:00 am: staff arrive to working phones and a one-page cheat sheet
A normal month after
- You email: "new hire Monday"
- We add the extension and ship a phone
- You call: "close early for the holiday"
- Done the same day, no ticket queue
Setups we design every week
Names are left out, but these are typical of the call flows we build.
A Lower Mainland community non-profit
- Greeting in English, then "for Punjabi, press 9"
- Crisis option rotates every day to that day's on-call volunteer
- After hours: voicemail is transcribed and emailed to the coordinator
- Monthly report of call volume for funders
A 40-truck carrier
- Press 1: dispatch queue with three dispatchers
- Press 2: safety and compliance, Press 3: accounting
- Nights: the on-call dispatcher of the week, on the app
- Every dispatch call recorded and searchable by load number
A four-dentist clinic
- Morning rush: callers queue and can press 1 for a callback
- Referral faxes arrive as PDFs in the front desk inbox
- Reception phone shows which operatory lines are busy
- Closed: emergency instructions, then voicemail to email
Build your own quote, right here, right now
Most phone companies make you "call for pricing". We publish every price we charge. Pick your team size, features and phones in our solutions builder and see your exact monthly cost, one-time cost and first-year total in about 60 seconds. No sign-up, no sales call, no surprises.
Canadian from the number to the server
Your calls, your data and your bill stay Canadian. That is not a marketing line, it is how we built the service.
Why it matters- Canadian phone numbersLocal numbers in every province and territory we serve, plus toll-free.
- Canadian carriers onlyYour calls go over Canadian-owned carrier networks. We do not use US phone carriers.
- Canadian serversYour phone system, recordings and voicemail live in a Canadian data centre.
- Canadian privacy lawYour data is handled under PIPEDA, not foreign rules.
- Canadian team and installersReal people in BC, and certified local installers in 55 Canadian cities.
- Canadian dollarsEvery price in CAD. No exchange-rate surprises on your bill.
Ready for phones that just work?
Build your quote online in 60 seconds, or get a clear, all-in Canadian price in one short call. No contracts, no surprise fees, and we handle the move from your old provider.
- Call 778-826-0464, weekdays 8 to 6 Pacific
- Email info@pacificvoip.ca
- Start a live chat with our team
Get a free quote
Tell us a little about your team. A real person replies within one business hour.