Every call becomes a clean, searchable ticket
We do not just give you a dial tone. With AI Call Desk, every call is recorded, transcribed, summarised and filed as a tidy ticket, so nothing a customer says ever gets lost on a sticky note again.
Here is the problem with phones: the important stuff lives in someone's memory, or on a sticky note that the cleaner throws out. AI Call Desk fixes that. Every call to your business number is recorded and transcribed. AI then pulls out the useful bits: who called, their number and company, what they need, how urgent it is and how they sounded.
Each call lands as a ticket in a clean list your team can sort, assign and close. Sensitive details such as card numbers are scrubbed by AI before the ticket is saved, so your list is useful without being a privacy headache. Managers can read the whole day in two minutes instead of listening to two hours of audio.
What is included
- Every inbound call recorded and transcribed
- AI summary: caller, company, reason, urgency and mood
- Sensitive details (card numbers and the like) scrubbed before saving
- A clean ticket list, sorted by client, with status and owner
- Instant email of each new ticket to the right person
- Works with hosted 3CX and on-site systems
An example
A property manager's after-hours line
- 11:48 pm: a tenant calls about a leak and leaves details
- 11:49 pm: ticket created: "Unit 304, water under sink, urgent, tenant calm but worried"
- 11:49 pm: the on-call manager gets the ticket by email with the transcript
- Next morning: the office sees every overnight call as a tidy list, not a pile of voicemails
What it costs
AI Call Desk is $49 a month, plus about 10.5 cents a minute for transcription. Add it to any plan in the builder.
AI Call Desk & ticketing: common questions
Do callers know they are being recorded?
Yes. We add a short notice to your greeting, as Canadian privacy law expects when you record calls.
What does "sanitised" mean?
Before a ticket is saved, AI removes sensitive details such as payment card numbers, so the ticket keeps what your team needs and drops what it should not store.
Can tickets go into our helpdesk?
Every ticket is emailed, so it can feed almost any helpdesk that accepts email. Ask us about direct connections.
Does it work with the $99 Essentials plan?
No. Essentials is kept deliberately simple: a number, forwarding and carrier add-ons only. AI Call Desk is available on hosted 3CX and on-site systems.
Works well with
Most clients combine a few of these.
Build your own quote, right here, right now
Most phone companies make you "call for pricing". We publish every price we charge. Pick your team size, features and phones in our solutions builder and see your exact monthly cost, one-time cost and first-year total in about 60 seconds. No sign-up, no sales call, no surprises.
Phone fact, sort of: Video calling on a desk phone: great for meetings, terrible for days when you skipped the shower.
Canadian from the number to the server
Your calls, your data and your bill stay Canadian. That is not a marketing line, it is how we built the service.
Why it matters- Canadian phone numbersLocal numbers in every province and territory we serve, plus toll-free.
- Canadian carriers onlyYour calls go over Canadian-owned carrier networks. We do not use US phone carriers.
- Canadian serversYour phone system, recordings and voicemail live in a Canadian data centre.
- Canadian privacy lawYour data is handled under PIPEDA, not foreign rules.
- Canadian team and installersReal people in BC, and certified local installers in 55 Canadian cities.
- Canadian dollarsEvery price in CAD. No exchange-rate surprises on your bill.
Ready for phones that just work?
Build your quote online in 60 seconds, or get a clear, all-in Canadian price in one short call. No contracts, no surprise fees, and we handle the move from your old provider.
- Call 778-826-0464, weekdays 8 to 6 Pacific
- Email info@pacificvoip.ca
- Start a live chat with our team
Get a free quote
Tell us a little about your team. A real person replies within one business hour.