Tenant calls answered, emergencies escalated
Leaks do not wait for business hours. Sort routine tenant calls into a queue and send real emergencies straight to the on-call manager.
Common problems we fix
Every tenant call is "urgent"
A menu separates emergencies from routine requests.
On-call staff change each week
A schedule rotates the emergency line automatically.
Dozens of buildings
A number per building, or one number with a menu.
An example setup
A property manager with 60 buildings
- Press 1: emergency (flood, fire, no heat) to on-call
- Press 2: maintenance request queue
- Press 3: accounting
- Every call logged for owner reports
What we usually recommend
3CX Pro, 16 simultaneous calls, toll-free or local numbers, queues.
For about 15 users, that comes to roughly $295 a month ($19.68 per user) including licence, Canadian hosting, managed support, a number and calling. Setup from $742.
Questions from property management & strata
Can owners get call reports?
Yes, call reports can be scheduled and emailed.
How long does it take to switch?
About two weeks from approval to go-live, mostly waiting for your numbers to port. Your phones keep working the whole time.
Is there a contract?
The 3CX licence is billed yearly. There is no multi-year contract, and your numbers are always yours.
Can staff use their mobiles?
Yes. The free 3CX app puts the business line on iPhone and Android, so staff never have to give out a personal number.
Built from these services
Each one can be added on its own.
Build your own quote, right here, right now
Most phone companies make you "call for pricing". We publish every price we charge. Pick your team size, features and phones in our solutions builder and see your exact monthly cost, one-time cost and first-year total in about 60 seconds. No sign-up, no sales call, no surprises.
Phone fact, sort of: Voicemail to email means you can ignore messages from your inbox instead of your desk. Progress.
Canadian from the number to the server
Your calls, your data and your bill stay Canadian. That is not a marketing line, it is how we built the service.
Why it matters- Canadian phone numbersLocal numbers in every province and territory we serve, plus toll-free.
- Canadian carriers onlyYour calls go over Canadian-owned carrier networks. We do not use US phone carriers.
- Canadian serversYour phone system, recordings and voicemail live in a Canadian data centre.
- Canadian privacy lawYour data is handled under PIPEDA, not foreign rules.
- Canadian team and installersReal people in BC, and certified local installers in 55 Canadian cities.
- Canadian dollarsEvery price in CAD. No exchange-rate surprises on your bill.
Ready for phones that just work?
Build your quote online in 60 seconds, or get a clear, all-in Canadian price in one short call. No contracts, no surprise fees, and we handle the move from your old provider.
- Call 778-826-0464, weekdays 8 to 6 Pacific
- Email info@pacificvoip.ca
- Start a live chat with our team
Get a free quote
Tell us a little about your team. A real person replies within one business hour.