Keep your numbers. We handle the move.
Switching providers should not mean reprinting business cards. We port your numbers from any Canadian carrier, schedule the cut-over for a quiet moment and test every line before and after.
Porting is the process of moving your phone number from one carrier to another. In Canada it is your right under CRTC rules, and your old carrier must release the number. The hard part is the paperwork: the name, address and account number must match the old bill exactly, or the port gets rejected.
We do that part. You send us a recent bill and sign a letter of authorization, and we submit, chase and schedule it. While the port is in progress, we set up your new system on a temporary number so your team can test everything before the switch.
What is included
- Porting from TELUS, Bell, Rogers, Shaw, Videotron, SaskTel, Eastlink and others
- Letter of authorization and bill matching done for you
- Temporary number so you can test before cut-over
- Cut-over scheduled for early morning or a weekend
- Every number test-called after the port
- Reminder to cancel the old service only after the port completes
An example
A Burnaby law firm with 14 numbers
- Week 1: we collect the TELUS bill and map all 14 numbers, including the old fax line
- Week 1: new system built and tested on a temporary number
- Week 2: TELUS confirms the port date
- Port morning, 7 am: numbers move, we test each one, staff arrive to working phones
What it costs
Porting is included with setup. There is no per-number porting fee from us.
Number porting: common questions
How long does porting take in Canada?
Most local numbers port in 5 to 10 business days. Toll-free numbers and large multi-line ports can take two to four weeks.
Will my phones stop working during the port?
There can be a few minutes when calls route to the old carrier or the new one as the networks update. We schedule this for a quiet time and test right away.
Should I cancel my old phone service first?
No. Cancelling first can release your number and lose it. Keep the old service until we confirm the port is done.
Works well with
Most clients combine a few of these.
Build your own quote, right here, right now
Most phone companies make you "call for pricing". We publish every price we charge. Pick your team size, features and phones in our solutions builder and see your exact monthly cost, one-time cost and first-year total in about 60 seconds. No sign-up, no sales call, no surprises.
Canadian from the number to the server
Your calls, your data and your bill stay Canadian. That is not a marketing line, it is how we built the service.
Why it matters- Canadian phone numbersLocal numbers in every province and territory we serve, plus toll-free.
- Canadian carriers onlyYour calls go over Canadian-owned carrier networks. We do not use US phone carriers.
- Canadian serversYour phone system, recordings and voicemail live in a Canadian data centre.
- Canadian privacy lawYour data is handled under PIPEDA, not foreign rules.
- Canadian team and installersReal people in BC, and certified local installers in 55 Canadian cities.
- Canadian dollarsEvery price in CAD. No exchange-rate surprises on your bill.
Ready for phones that just work?
Build your quote online in 60 seconds, or get a clear, all-in Canadian price in one short call. No contracts, no surprise fees, and we handle the move from your old provider.
- Call 778-826-0464, weekdays 8 to 6 Pacific
- Email info@pacificvoip.ca
- Start a live chat with our team
Get a free quote
Tell us a little about your team. A real person replies within one business hour.