Help lines that always reach a person
When someone calls for help, the call has to reach a human. Rotate volunteers, offer languages your community speaks, and keep records your funders can trust.
Common problems we fix
Volunteers change every day
A daily rotation rings the right volunteer automatically, using a simple schedule.
Callers speak many languages
Menus in English, Punjabi, Hindi, Mandarin, Cantonese, Tagalog, French or any language you record.
Funders want call statistics
Reports show call volume, answer rates and times, ready for grant reports.
An example setup
A Lower Mainland community non-profit
- Greeting in English and Punjabi
- Crisis option rotates each day to that day's volunteer's mobile
- Programs line rings staff during office hours
- After hours: voicemail transcribed and emailed to the coordinator
What we usually recommend
3CX AI, 8 simultaneous calls, toll-free number, transcription.
For about 10 users, that comes to roughly $296 a month ($29.59 per user) including licence, Canadian hosting, managed support, a number and calling. Setup from $742.
Questions from non-profits & crisis lines
Do volunteers need to install anything?
They can use the free app, or calls can forward to their own mobile number.
Is the system affordable for a small charity?
Because 3CX is priced by simultaneous calls, adding volunteers costs almost nothing.
How long does it take to switch?
About two weeks from approval to go-live, mostly waiting for your numbers to port. Your phones keep working the whole time.
Is there a contract?
The 3CX licence is billed yearly. There is no multi-year contract, and your numbers are always yours.
Built from these services
Each one can be added on its own.
Build your own quote, right here, right now
Most phone companies make you "call for pricing". We publish every price we charge. Pick your team size, features and phones in our solutions builder and see your exact monthly cost, one-time cost and first-year total in about 60 seconds. No sign-up, no sales call, no surprises.
Canadian from the number to the server
Your calls, your data and your bill stay Canadian. That is not a marketing line, it is how we built the service.
Why it matters- Canadian phone numbersLocal numbers in every province and territory we serve, plus toll-free.
- Canadian carriers onlyYour calls go over Canadian-owned carrier networks. We do not use US phone carriers.
- Canadian serversYour phone system, recordings and voicemail live in a Canadian data centre.
- Canadian privacy lawYour data is handled under PIPEDA, not foreign rules.
- Canadian team and installersReal people in BC, and certified local installers in 55 Canadian cities.
- Canadian dollarsEvery price in CAD. No exchange-rate surprises on your bill.
Ready for phones that just work?
Build your quote online in 60 seconds, or get a clear, all-in Canadian price in one short call. No contracts, no surprise fees, and we handle the move from your old provider.
- Call 778-826-0464, weekdays 8 to 6 Pacific
- Email info@pacificvoip.ca
- Start a live chat with our team
Get a free quote
Tell us a little about your team. A real person replies within one business hour.