Phone menus that help callers, not trap them
A good menu gets callers to the right person in one press. A bad one makes them shout "REPRESENTATIVE" at their car dashboard. We design your call flow with you, record a clear greeting and set business hours and holidays so nobody calls into a ringing void.
An auto attendant answers your main line and lets callers choose where to go. Done badly, it is a maze. Done well, it saves your receptionist hours every week and gets customers answered faster.
We write the script with you, keep it to three or four options, and route each one to the right team. Holidays, after-hours, and different menus for different numbers are all included.
What is included
- Call flow design session with you
- Greeting scripts written for you
- Professional text-to-speech or your own recording
- English, French and multilingual menus
- Business hours, statutory holidays, after-hours rules
- Dial-by-name directory
An example
A Lower Mainland community non-profit
- Greeting in English, then "for Punjabi, press 9"
- Press 1: programs and registration, Press 2: donations
- Crisis line rotates daily to the volunteer on call
- After hours: the call is transcribed and emailed to staff
What it costs
Auto attendants are included in every 3CX edition. Call flow design is part of your setup.
Auto attendant & IVR: common questions
How many options should a phone menu have?
Three or four is ideal. Put the most common reason to call first.
Can the menu be in French?
Yes. Menus can be in English, French, or any language you record.
Works well with
Most clients combine a few of these.
Build your own quote, right here, right now
Most phone companies make you "call for pricing". We publish every price we charge. Pick your team size, features and phones in our solutions builder and see your exact monthly cost, one-time cost and first-year total in about 60 seconds. No sign-up, no sales call, no surprises.
Phone fact, sort of: Canadian carriers, Canadian servers, and a polite "sorry" in our hold message, as tradition requires.
Canadian from the number to the server
Your calls, your data and your bill stay Canadian. That is not a marketing line, it is how we built the service.
Why it matters- Canadian phone numbersLocal numbers in every province and territory we serve, plus toll-free.
- Canadian carriers onlyYour calls go over Canadian-owned carrier networks. We do not use US phone carriers.
- Canadian serversYour phone system, recordings and voicemail live in a Canadian data centre.
- Canadian privacy lawYour data is handled under PIPEDA, not foreign rules.
- Canadian team and installersReal people in BC, and certified local installers in 55 Canadian cities.
- Canadian dollarsEvery price in CAD. No exchange-rate surprises on your bill.
Ready for phones that just work?
Build your quote online in 60 seconds, or get a clear, all-in Canadian price in one short call. No contracts, no surprise fees, and we handle the move from your old provider.
- Call 778-826-0464, weekdays 8 to 6 Pacific
- Email info@pacificvoip.ca
- Start a live chat with our team
Get a free quote
Tell us a little about your team. A real person replies within one business hour.