Call queues that keep customers on the line
When three people call at once, nobody should hit voicemail. Queues hold callers in order, tell them where they are and offer a callback, while your wallboard shows who is waiting.
Queues are how busy teams handle peaks. Calls wait in line and are offered to available agents by the strategy you choose: round robin, longest idle, or ring all. Callers can press a key to get a callback instead of waiting.
Supervisors get a live wallboard, can listen in, whisper to an agent or barge in. Reports show answer times, abandoned calls and agent performance by hour.
What is included
- Queues with hold music and position announcements
- Callback instead of holding
- Live wallboard and supervisor panel
- Listen, whisper and barge-in
- Queue and agent reports
- Skills-based routing and overflow rules
An example
A Calgary property management office
- Tenant line goes to a maintenance queue with three agents
- Caller 4 hears "you are third in line, press 1 for a callback"
- Emergencies after hours go straight to the on-call manager
- Monday report shows peak times so shifts match demand
What it costs
Queues and wallboards are included in 3CX Pro. Size your system by peak simultaneous calls in the builder.
Call centre & queues: common questions
What is the difference between a ring group and a queue?
A ring group rings several phones once. A queue holds callers in line until someone is free, with announcements and callbacks.
Can agents work from home?
Yes. Agents can log into queues from the app or a desk phone anywhere with internet.
Works well with
Most clients combine a few of these.
Build your own quote, right here, right now
Most phone companies make you "call for pricing". We publish every price we charge. Pick your team size, features and phones in our solutions builder and see your exact monthly cost, one-time cost and first-year total in about 60 seconds. No sign-up, no sales call, no surprises.
Canadian from the number to the server
Your calls, your data and your bill stay Canadian. That is not a marketing line, it is how we built the service.
Why it matters- Canadian phone numbersLocal numbers in every province and territory we serve, plus toll-free.
- Canadian carriers onlyYour calls go over Canadian-owned carrier networks. We do not use US phone carriers.
- Canadian serversYour phone system, recordings and voicemail live in a Canadian data centre.
- Canadian privacy lawYour data is handled under PIPEDA, not foreign rules.
- Canadian team and installersReal people in BC, and certified local installers in 55 Canadian cities.
- Canadian dollarsEvery price in CAD. No exchange-rate surprises on your bill.
Ready for phones that just work?
Build your quote online in 60 seconds, or get a clear, all-in Canadian price in one short call. No contracts, no surprise fees, and we handle the move from your old provider.
- Call 778-826-0464, weekdays 8 to 6 Pacific
- Email info@pacificvoip.ca
- Start a live chat with our team
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