Phone support that picks up
New hire on Monday? Changing your holiday hours? Just call or email us. Our managed plan covers the everyday changes so you never have to learn a phone system console.
A phone system is never "done". People join and leave, hours change, menus need updating. On the managed plan, you send us the request and we make the change, usually the same day.
We also keep your system patched, backed up and monitored. If a trunk goes down or your office loses internet, we see it and act.
What is included
- Moves, adds and changes by phone, email or chat
- Security updates and 3CX upgrades
- Daily backups and monitoring
- Greeting and menu updates
- Help with desk phones and apps
- Response within one business hour
An example
A typical month for a 15-person office
- Monday: new hire added with a desk phone and app
- Wednesday: holiday hours scheduled for Thanksgiving
- Friday: a departing employee's voicemail forwarded to their manager
- Overnight: 3CX update applied and tested
What it costs
Managed support is $60.00 a month ($720 a year) for your whole system, not per user.
Managed support: common questions
Is support per user?
No. One flat price covers your whole phone system.
What are your support hours?
Weekdays 8 am to 6 pm Pacific, with emergency help for outages.
Works well with
Most clients combine a few of these.
Build your own quote, right here, right now
Most phone companies make you "call for pricing". We publish every price we charge. Pick your team size, features and phones in our solutions builder and see your exact monthly cost, one-time cost and first-year total in about 60 seconds. No sign-up, no sales call, no surprises.
Canadian from the number to the server
Your calls, your data and your bill stay Canadian. That is not a marketing line, it is how we built the service.
Why it matters- Canadian phone numbersLocal numbers in every province and territory we serve, plus toll-free.
- Canadian carriers onlyYour calls go over Canadian-owned carrier networks. We do not use US phone carriers.
- Canadian serversYour phone system, recordings and voicemail live in a Canadian data centre.
- Canadian privacy lawYour data is handled under PIPEDA, not foreign rules.
- Canadian team and installersReal people in BC, and certified local installers in 55 Canadian cities.
- Canadian dollarsEvery price in CAD. No exchange-rate surprises on your bill.
Ready for phones that just work?
Build your quote online in 60 seconds, or get a clear, all-in Canadian price in one short call. No contracts, no surprise fees, and we handle the move from your old provider.
- Call 778-826-0464, weekdays 8 to 6 Pacific
- Email info@pacificvoip.ca
- Start a live chat with our team
Get a free quote
Tell us a little about your team. A real person replies within one business hour.